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Head of Service Operations - Governance and Control

  • Reference: 158777
  • Location: London
  • Salary: 80-100k + Great Benefits
  • Job type: Permanent

Head of Service Operations - Governance and Control
80-100k + Great Benefits

Our client, a household named financial institution, is focused on delivering a first-class service to consumers and businesses worldwide. With their on-going commitment to provide a safe place to complete financial transactions, they have an immediate and exciting opening for a Head of Service Operations to be based in London.

As a Head of Service Operations, you will be required to:

  • Operate across both Voice and Connectivity Service Operations teams on a global scale
    Cover a range of complex technologies and specialist teams as well as highly regulated critical services
    Oversee governance, risk and control across both Voice and Connectivity Service Operations
    Manage oversight of risk and promote a culture of good control and risk awareness
    Participate in all major projects to assess the impact across Voice and Connectivity Service Operations
    Ensure all changes to policies, procedures, projects and any regulations are fully embedded
    Review and maintain controls, monitor their effectiveness and enhancing where necessary
    Collate and publicise management information
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements
    Assess technology conformance against current and evolving GIS standards

Skills and requirements required for this role include:

  • 7+ years’ experience of working in a similar role, with a retail and/or investment banking risk or compliance background
    Have a detailed understanding of a control infrastructure and assurance
    Good understanding of IT Infrastructure and Network Technologies including at least several areas - Data, Voice, Proxy, DNS, Load balancing
    Show solid knowledge of voice recording technologies, specifically those used within financial services
    Strong communications skills and the ability to effectively communicate and sell complex network solutions
    Good understanding of ITIL methodology
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