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The Impact of Artificial Intelligence on the Recruitment Industry

Posted by: Jay Patel
18/05/2017

The rise of artificial intelligence and robotics in the workplace is inevitable, but what does that mean for the recruitment industry?

With robots building everything from our computers to our cars, there is always the fear that the human workforce will become redundant in the future. Researchers from Oxford University found that over the following 20 years, 35% of current jobs in the UK are at high risk of computerisation.

Artificial intelligence offers benefits such as efficient management of time, speed, precision and costs less than hiring an employee to perform the same job. Although this may seem impressive, robots lack human emotion, judgement and the ability to think independently. These traits are important in many industries, one of them being recruitment.

In terms of implementing artificial intelligence into recruitment, there are many people still sitting on the fence. Automation and artificial intelligence can provide more accurate planning and data analysis, but would you really want to sit down in a job interview across from something that resembles the Terminator, or have a robot decide what the best position is for you and your skills?

A study carried out by jobsite.co.uk, found that 65% of recruiters and 54% of candidates believe that automation and other forms of artificial intelligence could have a positive impact on their daily working lives. The study also found that some people were still sceptical about artificial intelligence, with 21% of recruiters and 34% of candidates believing that automating processes will result in job loss.

It’s understandable that the integration of artificial intelligence in the recruitment industry is met with fear, as there are many benefits in how this technology could change the industry for the better and remove the need for human employees.

Artificial intelligence would not only minimise the amount of time it would take to go through CVs or schedule an interview. There is also talk of a technology that could potentially analyse thousands of interviews a second, using key words and information provided by the candidate in order to needle out the best person for an advertised position. This would remove human bias, selecting clients purely based on their experience and skills, rather than human judgement made by a recruiter because of personal opinions and beliefs.

This does come with downfalls however, as artificial intelligence lacks feelings and individual thought. This means that a robot isn’t able to create rapport with a candidate, something that is incredibly important in the recruitment industry. A candidate may be great on paper for a position, but can they carry themselves well and would they fit in with the company culture? Only a human recruiter and their gut instinct can make this decision.

It’s obvious that the future will be full of advancements in artificial intelligence. Most will change the way we work and makes things easier, thus replacing the need for a human employee. However, in terms of the recruitment industry, it is a people oriented business. People want to work with people, and have the knowledge that they can place their future in the hands of someone they can relate to. Personally, I’d rather have my career path helped along by a living, breathing, feeling human being, and not something that shares a family with a microwave.

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