Customer Service Manager

  • Greater London
  • Permanent
  • Sales
  • JPm27-1509934
  • 27/05/2024
Customer Service Manager
London EC1
35-40k Base, 10% Bonus + Excellent Benefits
Our client is leading the charge in making solar available to everyone. Helping build a sustainable world, our innovative and technically advanced client has thousands of customers in a handful of countries, decades of experience and tailored solutions to meet with every need. To meet demand and their appetite for growth, they have an immediate opening for a Customer Service Manager to be based in Central London.
Customer Service Manager rewards:  
  • A generous 35-40k base salary
  • 10% Bonus
  • An excellent benefits package
  • Great dog friendly working environment (WeWork)
  • Genuine/rapid opportunities for career progression
  • Generous PTO
  • Social environment
  • Ongoing training and development
Customer Service Manager responsibilities:  
  • Join a fast-paced operations team
  • Own the customer experience
  • Drive the support function – strategy for success
  • Drive customer satisfaction
  • Identify areas of continuous improvement
  • Set, monitor and review KPIs
Customer Service Manager skills, experience, and traits:  
  • 2 + years customer service experience (B2B or B2C)
  • Energy sector exposure (advantageous)
  • Highly motivated with first-class communication skills
  • The ability to liaise and influence at every level
  • A team-focused player
  • Tech savvy
  • Strong interest in sustainable products
  • Career aspirations
  • Thrive in an energetic, target fuelled environment
Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology sector throughout the UK, Europe, North America, and Australia.
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