Support Specialist - Sage 1000 / X3

  • Birmingham
  • Permanent
  • Permanent IT
  • RCm21-1431383
  • 21/03/2024
Support Specialist – Sage 1000 / X3
Birmingham - Hybrid
35-40k Base + Great Benefits
As a leading provider of business software and consultancy services, our client has grown to become a respected, strategic, and leading Sage Business Partner. With access to an ever-growing suite of products and a full range of hosted solutions, they are well-placed for further growth. To maintain their enviable position, they have an immediate opening for a Sage 1000 / X3 Support Specialist to be hybrid based near Birmingham.
As a Support Specialist, you will:  
  • Provide turnkey and specialist support for Sage 1000 and X3 users
  • Deliver phone and email support
  • Focus on customer service
  • Follow data protection protocols
  • Stay updated on software upgrades
  • Record all support logs
  • Liaise with 3rd party suppliers
  • Share knowledge in a team environment
  • Provide on-site support if required
Support Specialist applicants will demonstrate the following skills, traits, and experience:  
  • Sage support experience
  • 1000 / X3 accreditations
  • Attention to detail
  • Proactive and positive with a can-do attitude
  • A commitment to learning
  • Flexible and able to work shift patterns
  • Team player
The successful Support Specialist can expect:  
  • A base salary circa 35-40k
  • Pension
  • Medical
  • Various insurance plans
  • Generous PTO
  • Numerous incentives and a solid team culture
The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout the UK, Europe, North America, and Australia.
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