2nd line Service Desk Analyst ,

2nd line Service Desk Analyst
Milton Keynes
24/7 Rota – 4 on/4 off
35-40k Base + Excellent Benefits

As a privately owned global IT company, our client delivers real-world infrastructure solutions. From design and governance through to a fully managed services, they deliver a first-class service and enjoy multi-vendor partnerships, awards, and accolades. To meet their growth initiatives, this disruptive forward-thinking reseller has an exciting opening for a 2nd line Service Desk Analyst.

As a 2nd line Service Desk Analyst, you will:

Join a growing UK Technical Services Team delivering 24/7 support
Respond to system events, availability, and capacity issues
Perform troubleshooting and problem solving on incidents
Perform planned maintenance activities
Cover requests across storage, network, virtualisation, and Microsoft technologies
Receive both Vendor and structured training
Support onboarding
Cover a 4 day on / 4 off – 4 night on / 4 off rotation

The successful 2nd line Service Desk Analyst will possess the following skills, experience and traits:

3-5 years experience in a similar role
VMware, Horizon, VDI
Microsoft technologies
Cloud technologies
Managed service environments
CCNA, VCP, NCDA is advantageous
Interpersonal and communication skills
Self motivated
Eager to learn (undergo paid certifications0
Team player

This exciting role comes with:

A base salary circa 35-40k
Dynamic environment
Overly generous benefits

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout the UK, Europe, North America, and Australia.