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Account Executive - Customer Service

  • Reference: 457466
  • Location: London
  • Salary: 35-45k Salary + Great Benefits
  • Job type: Permanent

Account Executive
London, WC2
35-45k Salary + Great Benefits

As a leading provider of advanced analytics, our client focuses on intellectual property, patents and corporate strategy. Through class-leading domain expertise, they have developed an enviable position and service many blue-chip organisations. Due to continued growth and their ongoing commitment to customer experience, they now have an exciting opening for an Account Executive / Customer Experience Lead,

As an Account Executive / Customer Experience Lead, you will:

  • Respond to customer service/support issues
  • Implement effective customer service procedures and standards
  • Meet customer satisfaction goals and coordinate with other members of the account team
  • Implement an effective customer loyalty programme
  • Become a product expert, responsible for customer on-boarding, training and support
  • Maintain accurate records of all customer service activities and discussions
  • Implement and assess service statistics and prepare detailed account management reports
  • Stay informed on the latest industry techniques and methods

The ideal candidate will possess:

  • 3+ years working in a Customer Experience capacity for a B2B subscription (or similar) service
  • The ability to understand customer needs and to customise content for different users
  • Commitment and the passion to become a subject matter expert
  • Strong active listening and empathy
  • Exceptional written and conversational communication
  • Strong interpersonal skills and a team first mentality
  • A willingness and ability to travel to client sites within UK, Europe and US (as required)

The successful sales candidate can expect a base salary of 35-45k with additional and generous benefits.

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