Client Services Analyst – Financial Data
London, EC4 / Hybrid
35-38k Base, Bonuses + Executive Benefits

Our clients leading and award-winning quantitative analytics software streamlines asset selection, portfolio construction and risk management. Working with many of the world's largest pension funds, asset managers and sovereign wealth funds, their due diligence platform is well-placed for further growth. To maintain high levels of customer satisfaction, they are looking for a Client Services Analyst to complement their high-performing sales function.

The successful Client Services Analyst can expect:

A negotiable base salary of 35-38k
Bonuses
Hybrid working
Numerous perks
Great training and career progression
Fast-growing company

As a Client Services Analyst, you will:

Retain and grow existing accounts using excellent communication skills, strong follow-up, and sharp attention to detail
Leverage client relationships
Ensure clients are maximising their use and the account is delivering against agreed goals and KPIs
Successfully onboard new clients and build capabilities to help clients
Provide high-quality support
Deliver ongoing training
Collaborate with sales teams to identify and grow accounts
Communicate new features and product releases

The ideal, Client Services Analyst, will possess the following skills, traits, and experience:

Finance degree
2+ years experience in Customer Success, Client Relationship or Account Management
Proven success in achieving goals and targets
A strong interest in technology
Advanced excel user
Entrepreneurial, solutions-focused, and puts clients’ needs at the core of business
Ability to interpret and then present client data
Ability to learn
Research skills
Negotiation and presentation skills

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout the UK, Europe, North America and Australia.