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Cloud Operations Lead

  • Reference: 465919
  • Location: Sydney
  • Salary: 140-160k Base + Super + Amazing Benefits
  • Job type: Permanent

Cloud Operations Lead
Sydney
140-160k Base + Super + Amazing Benefits

With their true global footprint, our client helps the largest of organisations improve performance. Through proprietary data, innovation and industry expertise, this industry leader delivers training solutions designed to accelerate growth, lead business transformation and build world class teams. Due to APAC growth, they now have an immediate need for a Cloud Operations Lead to be based in Sydney.

As a Cloud Operations Lead, you will:

  • Monitor, deploy and support a strategically important client application, a SaaS solution in AWS that integrates with Salesforce and/or Microsoft Dynamics CRM
  • Handle technical support for APAC, working with external contractors and employees around the globe
  • Deliver support and technical troubleshooting to clients and implementation teams
  • Utilise individual component monitoring dashboards and overall system monitoring dashboards to track system uptime and performance on a daily basis
  • Manage SSAE 16 certifications and audits as well as SOC2 audits and regular penetration testing
  • Work with Engineering, Product Management and Professional Services to ensure required technology upgrades are well understood and planned into roadmaps
  • Contribute to an appropriate business continuity plan
  • Manage a budget with outside contractors for an AWS node
  • Monitor, report and remediate application and infrastructure availability issues
  • Oversee day-to-day system maintenance activities such as ensuring storage space, virus detection and VM / database backups
  • Work with clients to implement SSO to access the company’s SaaS solutions

To be successful in this role, you will possess the following skills and traits:

  • 3 -5 years’ experience in Cloud Ops
  • Direct hands-on experience working with AWS technology (RDS, EC2, S3, ElastiCache, CloudFront, with failover across availability zones and horizontal scaling with both the web tier and the app tier with load balancers)
  • Experience configuring Single Sign On in multiple environments and systems ecosystems
  • Knowledge of database (Oracle/Microsoft SQL, Cisco, Windows/Linux, VMware, NetApp)
  • Familiar with best practices in IT management, change management and architecture; examples would be SSAE 16, ITIL, COBIT and TOGAF
  • Experience handling contractors on systems monitoring, and maintenance including 24/7/365 eyes on glass monitoring and daily dashboards and tracking for system performance
  • Experience implementing and maintaining configuration management tools (DataDog, Chef, Salt Stack, etc.)

The successful candidate can expect a salary of 140-160k plus Super and a generous benefits package.

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