Customer Success Manager
US Remote
55k Base, 71k OTE + Great Benefits

Our top EdTech client, a leading e-learning language training company, utilises the very latest in technology to deliver language learning solutions around the globe. Through mobile and online platforms, they deliver digital learning solutions covering the top spoken languages. Due to global growth, this award-winning company now has an exciting opening for a Customer Success Manager to be based remotely.

As a Customer Success Manager based in the US, you will:

Retain and grow existing accounts across the territory using excellent communication skills, strong follow-up, and sharp attention to detail
Leverage client relationships to grow accounts by securing additional products or services to achieve a target portfolio percentage increase
Identify new champions and revenue streams by networking throughout assigned accounts and by leveraging contacts throughout the territory
Ensure clients are maximising their use and the account is delivering against agreed goals and KPIs
Successfully onboard new clients and build capabilities to help clients implement solutions
Work with sales and product teams to translate business needs and product requirements into new solutions for customers
Drive customer references, case studies and referrals
Identify emerging trends in the local corporate language market and build good awareness of the competitive environment
Coach more junior members of the team as the Americas team expands

Customer Success Manager applicants will possess the following skills and experience:

5+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
Proven success in achieving sales goals and targets
English fluency
Entrepreneurial, solutions-focused, and puts clients’ needs at the core of business
Ability to interpret then present client data to customers
Keen interest in identifying client problems and finding smart solutions
Previous experience in enterprise-sized clients (SaaS model)
Additional language skills are preferable (Spanish or Portuguese)
Experience in the edtech industry (beneficial)

The successful Customer Success Manager candidate can expect:

A negotiable 55k base salary
An uncapped 71k OTE
Remote working
Health, Dental, Vision and Life coverage and more
401K
Amazing benefits

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout North America, The UK, Europe, and Australia.