Customer Success Manager
Miami - Hybrid
60-75k base, 75-90k OTE + Excellent Benefits

As a hot tech start-up company, our client is well funded, enjoying rapid ramp-up in revenues and has a well-received legaltech/fintech product. With a successful office in Europe, it's now time to build out their North American operations based in Miami. They currently have an immediate opening for a hybrid Customer Success Manager.

As a Miami based Customer Success Manager, you will:

Become a main point of contact for customers
Collaborate with internal teams
Manage customer queries and requests
Conduct periodic customer health checks to identify renewal risks
Strategize with customers to identify goals, promote adoption, and drive growth
Maximize retentions
Set up and onboard accounts
Train internal and external users

The ideal Customer Success Manager will:

Be degree educated, customer-focused, and demonstrate high energy levels
Possess 2-3 years customer success / account management experience
Demonstrate experience gained in the legal/lawtech sector (preferred)
Demonstrate a problem-solving mindset
Be a team player, positive and goal-driven
Demonstrate outstanding communication and organisation skills
Be adaptable, multi-tasking and able to prioritize

The successful Customer Success Manager can expect:

An initial base salary circa 60-75k
An uncapped OTE of 75-90k
A flexible benefits package
Dynamic working environment
A high growth company

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout North America, The UK, Europe and Australia.