Customer Success Manager

Customer Success Manager – Technology
London
50-60k Base, 62-75k OTE + Excellent Benefits

This fast growth innovative technology works with many of world's largest online brands, delivering QA Testing. With a testing portfolio that meets every requirement and an entrepreneurial and talented workforce, they are primed for further rapid growth. They now have an exciting and immediate opening for a Customer Success Manager to be based in London.

As an experienced Customer Success Manager, you will:

Develop and nurture strategic relationships with a large portfolio of accounts
Manage both internal and external stakeholders
Seek out opportunities to up-sell and cross-sell services
Deliver account onboarding at both user and executive level
Create and deliver regular account plans
Manage and maintain successful renewals
Collaborate cross-functionally with colleagues

Customer Success Manager applications are invited from those with the following skills and attributes:

Candidates who have 3+ years customer success/account management experience
Managed Service, SaaS or B2B technology experience (preferred)
Developing, improving, and implementing customer success strategies
First-class communication and presentation skills
The ability to liaise at the highest of levels
Sales focused
Stakeholder management
Fast paced
Start-up / scale-up experience
A growth mindset

The successful Customer Success Manager will be offered:

A base salary circa 50-60k
Uncapped 62-75k OTE
A full and overly generous benefits package
Solid team culture
Dental and private health
Pension
EAP
Numerous schemes and incentives

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout the UK, Europe, North America and Australia.