Customer Success Manager - Technology Onboarding
Exeter
25-27k Base + 4k Bonus + Benefits

As a leading provider of technology solutions, our fast-growing internet/SaaS client delivers an all-in-one software platform and leading insight/directory services to a specific sector. To support client implementation, onboarding and account retention, they have an immediate and exciting opening for a Customer Success Manager.

As an Exeter based Customer Success Manager, you will:

Manage the implementation of new accounts through onboarding and account adoption activities
Work with clients to establish and achieve goals
Deliver end-user training to multiple levels (Senior through to Administrators)
Ensure continued high levels of customer satisfaction
Work with sales and marketing teams to assist new business activities
Work with product teams gathering product feedback
Become a trusted and strategic product expert

The ideal customer success candidate will:

Possess a minimum of 2 years experience gained in a similar role in SaaS, Cloud Services or IT Support
Demonstrate strong customer success skills
Be technically aware
Be confident, driven, proactive, empathetic and positive
Have excellent communication and engagement skills
Be a team player with a strong desire to learn

The successful Customer Success Manager can expect:

An initial base salary of 25-27k
A 4k bonus
Additional and generous benefits

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout the UK, Europe and Australia.