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End User Support Analyst

  • Reference: 421405
  • Location: Melbourne
  • Salary: Excellent Rates
  • Job type: Contract
This vacancy has now expired.

End User Support Analyst
Melbourne CBD
Temp or Perm Positions Available
60-75k + Super


Our enterprise level client is a recognised name within the Utility sector. Due to growth throughout Australia, they have a temp and perm position for an End User Support Analyst.

As an End User Support Analyst, your duties will include:

• Customer service: Providing level 1-2 support for new starters and stakeholders, focussing on the installation of hardware
• Incident Tracking: Recording incident requests from inception to resolution within a ServiceNow Environment
• Technical Support & Troubleshooting: Conduct incident investigations and analysis, Including troubleshooting when possible
• Information Sharing: Document (as required) to identify issues, known errors and related procedures in self-help and knowledge bases

Desired Experience

• Installing, maintaining and servicing computer related products (i.e. desktop and laptop computers, printers, basic network devices and troubleshooting client profiles, MS Software and tailor-made software within the environment)
• Cisco Unified Communications Manager, Cisco telepresence management suite, Mobile Device Management software and WSUS – Desktop and Server Patching
• Minimum 2 years experience delivering IT & Customer support
• Must be willing to support in-house applications and Vendor driven products including finance & HR services
• Experience in IT Support relating to hardware, software, network and installations
• Onboarding new starters by setting up their hardware and from there providing continual support for colleagues


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