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End User Support Analyst

  • Reference: 487570
  • Location: Melbourne
  • Salary: $28-32 per hour
  • Job type: Contract

End User Support Analyst
Melbourne CBD
$28-32 per hour

Our enterprise level client is a recognised name within the Utility sector. Due to growth throughout Australia, they have a 3 month contract position for an End User Support Analyst, which has the potential to extend.

As an End User Support Analyst, your duties will include:

  • Customer service: Providing level 1-2 support for new starters and stakeholders, focussing on the installation of hardware
  • Incident Tracking: Recording incident requests from inception to resolution within a ServiceNow Environment
  • Technical Support & Troubleshooting: Conduct incident investigations and analysis, Including troubleshooting when possible
  • Information Sharing: Document (as required) to identify issues, known errors and related procedures in self-help and knowledge bases

Desired Experience

  • Installing, maintaining and servicing computer related products (i.e. desktop and laptop computers, printers, basic network devices and troubleshooting client profiles, MS Software and tailor-made software within the environment)
  • Cisco Unified Communications Manager, Cisco telepresence management suite, Mobile Device Management software and WSUS – Desktop and Server Patching
  • Minimum 1 years experience delivering IT & Customer support
  • Must be willing to support inhouse applications and Vendor driven products including finance & HR services
  • Experience in IT Support relating to hardware, software, network and installations
  • On boarding new starters by setting up their hardware and from there providing continual support for colleagues
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