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Head of Client Services

  • Reference: 218491
  • Location: London
  • Salary: 60k Base + Excellent Benefits
  • Job type: Permanent

Head of Client Services
London
60k Base + Excellent Benefits

Our award-winning client is an industry leading technology and information provider who deliver a comprehensive suite of software solutions and authoritative information focused on Legal, Business and Finance/Tax issues. Our client forms strategic relationships with customers to deliver solutions and products that drive productive and efficient decisions throughout the US, Europe and the British Commonwealth. Due to their ongoing commitment to excellence, they now have an exciting for a Head of Client Services (product adoption).

As Head of Client Services, you will:

  • Lead and manage a national team of 12 field-based product adoption specialists
  • Provide full support to the team, driving product adoption and revenue growth
  • Drive change management, optimise structures and strategies
  • Develop and deliver a KPI strategy, geared towards customer success
  • Install a continual learning and development mentality within the team
  • Attend a central London office circa 2 days per week

Applications are invited from:

  • Experience leaders with a clear focus on customer success
  • Those with a training, sales or customer service background
  • Operationally strong individuals who can utilise data and analytics to drive success
  • Proven performers with gravitas and solid commercial acumen

The successful candidate will be offered a base salary circa 60k plus a generous benefits package, which includes a car allowance.

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