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Head of Client Services

  • Reference: 493762
  • Location: London
  • Salary: 35-50k Base + Excellent Benefits
  • Job type: Permanent

Head of Client Services
London
35-50k Base + Executive Benefits

As a leading publisher, our client is renowned world-wide for publishing a series of e-journals specialising in 16 different pharmaceutical/medical/therapeutic areas. They currently reach over half a million subscribers globally. Through the use of product reviews, symposium reviews, e-newsletters and adverts, they help companies market products and services to an ever-growing global audience of relevant healthcare and pharmaceutical professionals. 6 years on from the release of their first publication, they continue to grow and are currently looking to hire a Head of Client Services, a new position to head and lead a team of Project Managers.

As Head of Client Services, you will:  

  • Head a growing team based in London, where the emphasis is on delivering a first-class customer service
  • Maintain and build upon current relationships
  • Liaise between numerous clients and internal departments
  • Ensure clients have access to and knowledge of all available products (up-selling and cross-selling)
  • Project manage publications to ensure timelines and financial targets are met

The ideal candidate will:  

  • Be educated to degree level
  • Be intelligent, inquisitive and confident in your approach
  • Be a natural leader of people, inspiring and developing the team
  • Possess business acumen, motivation and an understanding of the medical/healthcare sector (preferred)
  • Have first-class communication and presentation skills and the ability to develop stakeholder relationships
  • Be an outgoing, jovial individual with a good sense of humour

The successful candidate can expect a starting base salary of between 35 and 50k depending on experience with substantial annual raises and a generous benefits package.

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