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Head of Service Operations - Governance and Control

  • Reference: 158777
  • Location: London
  • Salary: 80-100k + Great Benefits
  • Job type: Permanent

Head of Service Operations - Governance and Control
80-100k + Great Benefits

Our client, a household named financial institution, is focused on delivering a first-class service to consumers and businesses worldwide. With their on-going commitment to provide a safe place to complete financial transactions, they have an immediate and exciting opening for a Head of Service Operations to be based in London.

As a Head of Service Operations, you will be required to:

  • Operate across both Voice and Connectivity Service Operations teams on a global scale
  • Cover a range of complex technologies and specialist teams as well as highly regulated critical services
  • Oversee governance, risk and control across both Voice and Connectivity Service Operations
  • Manage oversight of risk and promote a culture of good control and risk awareness
  • Participate in all major projects to assess the impact across Voice and Connectivity Service Operations
  • Ensure all changes to policies, procedures, projects and any regulations are fully embedded
  • Review and maintain controls, monitor their effectiveness and enhancing where necessary
  • Collate and publicise management information
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements
  • Assess technology conformance against current and evolving GIS standards

    Skills and requirements required for this role include:

  • 7+ years’ experience of working in a similar role, with a retail and/or investment banking risk or compliance background
  • Have a detailed understanding of a control infrastructure and assurance
  • Good understanding of IT Infrastructure and Network Technologies including at least several areas - Data, Voice, Proxy, DNS, Load balancing
  • Show solid knowledge of voice recording technologies, specifically those used within financial services
  • Strong communications skills and the ability to effectively communicate and sell complex network solutions
  • Good understanding of ITIL methodology
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