Senior Customer Success Manager – SaaS/Telco
Chicago
100-110k Base, 125-127k OTE + Executive Benefits

As a leading global provider of business phone systems and complete contact centre solutions, our client continues to experience phenomenal growth. Fully embedded and managed within Salesforce, their advanced platform delivers a complete cloud PBX solution. Due to continued growth and their ongoing commitment to customers, they now have an exciting opening for a Senior Customer Success Manager to based in Chicago.
As a Senior Customer Success Manager, you will:

Manage a portfolio of existing enterprise accounts
Develop strong and sustainable relationships
Develop and deliver individual account success plans
Increase adoption through coaching and training
Ensure satisfaction and drive retention/renewals
Identify and develop opportunities to expand accounts and up-sell
Maintain high levels of customer engagement
Lead a team of 2-3 Customer Success Executives
Join an established but fast-growing team

Senior Customer Success Manager applications are invited from those candidates with the following skills and traits:

5+ years experience in a similar enterprise level role (sales, account management, customer success)
Technically minded (Cloud, SaaS, Software, Telco, VoIP etc.)
Excellent communication; written and presentation skills
Success-driven, fast-paced and highly organised
Salesforce
Personable and conscientious
Relationship builder
Customer focussed
Leadership skills

The successful Senior Customer Success Manager can expect:

A base salary of 100-110k
First-year achievable OTE of 125-127k
Additional, generous, and executive benefits
Hybrid working
401K
Corporate healthcare

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout North America, The UK, Europe and Australia.