Service Desk lead
Remote / London
45-50k + Bonus + Executive Benefits

With their industry-leading SaaS platform, our client enables organisations to leverage and maximise their IT Systems, globally. Due to the exciting launch of a new division, they have an immediate opening in the UK for an experienced Service Desk Lead. This unique opportunity has the benefit of a Start-Up culture with the backing of a broader and established business.

As a Service Desk Lead, you cover the following tasks:

Leading a small but growing team od support technicians
Developing first and second level support processes
Reporting
Infrastructure monitoring
Systems maintenance
Project implementation
Customer provisioning
Evaluating potential defects and support issues
Mentoring and training Tier 1 and Trainee Technicians
Handling escalations
Supporting project management tasks during implementation projects

Service Desk Lead applicants will possess the following skills and traits:

4-6 years experience
Microsoft Certified Professional (MCP) + (MCSE)
Citrix Certified Administrator (CCA) + (CCEA)
VMware Experience
Relevant Azure and Office365 certifications (e.g.MS900, AZ104, AZ400).
Manage Citrix, VMware, Microsoft and Azure product families
Leadership skills
Process-driven
Excellent communication skills
The desire to maintain accreditation

The successful Tier 2 Support Technician can expect:

A 45-50K base
Bonuses
Excellent working environment
Generous Benefits

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout the UK, Europe, North America and Australia.