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Service Specialist - Graduate

  • Reference: 425499
  • Location: Melbourne
  • Salary: 50-60k + Excellent Benefits
  • Job type: Permanent

Service Specialist - Graduate
Melbourne CBD
50-60k + Excellent Benefits

As a leading financial company focused on both consumer and commercial lending, our client continues to gain market share. To maintain their enviable position, they now have an immediate need for a recent graduate to join as a Service Specialist.

As a CBD based Graduate Service Specialist, you will:

  • Manage inbound calls from customers, business partners and legal teams
  • Update/manage payment, statements and contact information etc.
  • Produce and send correspondence (loan documents, weekly letters and service level agreements)
  • Generate payout figures, provide legal information and manage discharge processes
  • Resolve customer disputes
  • Welcome and onboard new customers
  • Deliver stakeholder management
  • Identify and mitigate risk
  • Support government agencies

To be successful in this role, you will possess the following skills and traits:

  • 2018-2019 Degree level education (Business or Finance)
  • Superior tact, sensitivity and professionalism
  • Corporate administration or customer service experience
  • Attention to detail and high levels of accuracy
  • An engaging personality with a team-first mentality

The successful Graduate Service Specialist can expect:

  • A starting salary of 50-60k
  • An excellent working environment
  • A solid team culture
  • Extensive benefits. 
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