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Support Technician

  • Reference: 365310
  • Location: Southwick BN42
  • Salary: 20k Base + Excellent Benefits
  • Job type: Permanent

Support Technician
West Sussex BN42
20k Base + Excellent Benefits

Our technology client is a specialist provider of everything Telco. From voice, mobile and data solutions through to IT (cloud, 365, hosted, server and support etc.) and more, over the past 10+ years, they have grown to become the supplier of choice for many organisations and enjoy strong relationships with all the top tech companies. Due to ambitious growth plans, and their ongoing commitment to quality of service, they now have an immediate opening for a Support Technician.

As a Support Technician, you will:

  • Deliver a first-class customer service providing support, troubleshooting and ticket creation
  • Deliver 1st and 2nd line support on fixed lines (PSTN, ISDN2, ISDN30 and DSL Broadband products)
  • Deliver support on both physical and hosted telephone systems
  • Cover Horizon, LG and Samsung products
  • Receive full and ongoing training via your personal development plan

You will:

  • Have support/service desk experience (preferably telco)
  • Possess an excellent telephone manner
  • Show a genuine interest in technology and learning new systems

The successful candidate can expect a base salary circa 20k plus additional benefits, ongoing training and a fun, energetic and ever-evolving working environment. Regular salary reviews will be provided along with opportunities for rapid career progression.

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