Technical Support Engineer ,

Technical Support Engineer
35-45k Base + Excellent Benefits
London

Our award-winning client utilises the very latest in technology to deliver vocational training. Through innovation they offer a complete end-to-end delivery platform that drives both efficiency and productivity. Due to continued growth and their ongoing commitment to excellence, they have an opening for a Technical Support Engineer to join their successful London team.

As a Technical Support Engineer, you will:

Investigate reported technical issues and give advice to customers and development teams to help provide resolutions
Work with customers and 1st line support to clearly identify the nature of reported issues
Clearly document and describe issues requiring development changes
Monitor and prioritise requests and ensure tickets are current and complete
Proactively manage your workload and adjust/prioritise based on new situations
Identify and manage the timely escalation of tickets that have been allocated to you
Identify the root cause of incidents and recommend actions to take
Handle difficult situations
Create internal and external Knowledge Base Articles
Ensure that relevant support procedures and SLAs are followed and adhered to
Adopt a working methodology where quality underpins every internal and external interaction

Applications are invited from support engineers with the following skills and experience:

3 years experience in a technical support role
Strong knowledge of best practices in SQL Server Databases
Good understanding of Microsoft Azure infrastructure
Experience of .NET and Microsoft software stack (advantageous)
Experienced in debugging websites (advantageous)
Certification in SQL Database and/or Microsoft Azure (highly desirable)
Proactive problem avoidance
Analytical and problem-solving skills
Excellent multi-tasking capability with strong prioritisation skills
Committed and driven to deliver results
Excellent written and verbal communication skills
Highly organised and self-sufficient
Hands-on experience of support tools (Zendesk etc.)
Fast learner and critical thinker
Experience in the Education (advantageous)

The successful candidate can expect a basic salary of 35-45k plus additional benefits. This is a great opportunity to join a vibrant, progressive and fast expanding organisation.

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout the UK, Europe, North America and Australia.