Technical Support Manager
Remote – London
67k Base + Bonus + Executive Benefits

As a leading provider of enterprise-class cloud-based software, our client has grown to become the SaaS solution of choice, for many large and leading brand names. This award-winning company continues to evolve and leads the way through domain expertise and innovative SaaS-based technology. Due to continued growth, they now have an exciting opening for a Technical Support Manager to be based remotely in the UK.

As a Technical Support Manager, you will:

Provide first-class support for high-profile customers
Manage a talented team of Support Analysts
Join a tight-knit and fast-growing team
Work directly with customers on a global scale
Handle escalations and review root causes
Design and implement workflows and processes
Drive team to meet KPI’s

Technical Support Manager applications are invited from candidates with the following skills and experience:

4-6 years experience leading a technical support team
Computer Science, Engineering or information Systems degree
Strong SQL experience
Strong technology and business acumen
Solid team leadership experience (management and development)
Problem-solving skills (business & technical)
Strong interpersonal and planning skills
Efficiency and optimisation
Implementation experience
ICM, ERP, CRM or HRMS experience preferred

The successful Technical support Manager can expect:

A base salary of 67k
12% Bonus
Extensive insurance coverage
Additional, generous and executive benefits
Health and Wellbeing Platform

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout the UK, Europe, North America and Australia.