Technical Support Manager
Raleigh, NC
100-140k Base + Great Benefits

Leading the way in information management our technically advanced client connects metadata silos and delivers meaningful access for data stakeholders. Through unified, flexible, and intuitive solutions our client has developed an enviable account base and continues to grow at an impressive rate.

As a Technical Support Manager, you will:

Solve complex technical issues for on-premise software application installations. connectivity, authentication, installation, environment, etc.
Provide leadership for the team to fully understand and resolve issues, concerns, and problems
Prioritize and delegate multiple high-priority issues
Present technical concepts to customers via email, web conference meetings, and ticketing systems
Communicate incident status, resolution, and impact to stakeholders
Educate and understand client concerns
Identify trends and repetitive incidents and document solutions
Collaborate with Sales, Marketing, and Software Development teams to improve product service, design, and quality
Become a subject matter expert
Mentor direct reports, provide growth opportunities, set goals, and review performance.

Technical Support Manager Requirements:

Computer Science or related degree
7+ years application development experience (Java)
3+ years at the management level
Java applications running on Tomcat container.
Strong interpersonal skills and customer presence
Ability to work well as part of a distributed team
Excellent communication skills, both oral and written
Ability to effectively prioritize and execute tasks in a fast-paced environment
Excellent problem-solving, time management, and prioritization skills
Change Management, Incident Management, and Problem Management knowledge
A high degree of initiative.
Root cause and trend analysis for support
Experience in Linked Data, RDF, and SPARQL
Data governance/information management concepts

Technical Support Manager Salary:

100-140k Base
Generous PTO
Hybrid working 2 days in the office
Flexible work-life balance
Extensive benefits

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout North America, The UK, Europe, and Australia.