Tier 2 Support Technician
Remote / London
30k + Bonus + Executive Benefits

With their industry-leading SaaS platform, our client enables organisations to leverage and maximise their IT Systems, globally. Due to the exciting launch of a new division, they have an immediate opening in the UK for an experienced Tier 2 Support Technician. This unique opportunity has the benefit of a Start-Up culture with the backing of a broader and established business.

As a Tier 2 Support Technician, you cover the following tasks:

Customer-facing support
Infrastructure monitoring
Systems maintenance
Project implementation
Customer provisioning
Evaluating potential defects and support issues
Mentoring and training Tier 1 and Trainee Technicians
Handling escalations from Tier 1 and Trainee Technicians
Supporting project management tasks during implementation projects
Supporting Tier 3 Technicians
On-call work as required

Tier 2 Support Technician will possess the following skills and traits:

Microsoft Certified Professional (MCP) = (MCSE)
Citrix Certified Administrator (CCA) + (CCEA)
VMware Experience
Relevant Azure and Office365 certifications (e.g.MS900, AZ104, AZ400).
Manage Citrix, VMware, Microsoft and Azure product families
Excellent communication skills
The desire to maintain accreditation
Eager to learn new technologies

The successful Tier 2 Support Technician can expect:

A 30K base
Bonuses
Excellent working environment
Generous Benefits

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout the UK, Europe, North America and Australia.