Graduate Customer Success Manager - German Speaker

Directors
  • Greater London
  • Permanent
  • Sales
  • ADa6-1577916
  • 06/04/2025
Graduate Customer Success Manager – German Speaker
London - hybrid
30k Base + Bonus + Great Benefits

  
As a leading information platform, our client delivers real-time data on the UK’s fastest growing businesses. Covering everything from emerging life science start-ups through to unicorns and scale-ups, their platform is utilised by organisations of every size to fully understand the high-growth landscape. To meet demand, they currently have an exciting opening in London for a Graduate Customer Success Manager.
  
Customer Success Manager responsibilities:  
  • Engaging with clients, understanding their needs, and ensuring they maximise the platform’s value.
  • Hosting tailored training sessions, making complex data insights easy to understand.
  • Managing client onboarding, ensuring a seamless transition into using the platform.
  • Providing ongoing support, answering queries, and solving any issues efficiently.
  • Tracking client engagement, spotting trends, and identifying areas for improvement.
  • Organising multiple client interactions, keeping everything running smoothly.
  • Collaborating with internal teams to enhance client experience and product development.
  • Identifying opportunities for account growth, referring clients to additional services.
Customer Success Manager requirements:  
  • Fluent German speaker – Essential for working with a German client base.
  • Strong communicator – Build rapport easily and enjoy working with people.
  • Proactive & organised – Manage tasks efficiently and take ownership of your work.
  • Emotionally intelligent – Listen, adapt, and understand client needs.
  • Curious & eager to learn – Enjoy exploring new industries and insights.
  • Experience in customer service, hospitality, tutoring, or teaching – Any role where you’ve supported others.
  • Detail-oriented & analytical – Pattern recognition and help improve processes.
  • Team player – Thrive in a collaborative, supportive environment.
Customer Success Manager rewards:  
  • A base salary of 30k
  • A small discretionary bonus
  • Generous and executive benefits
  • Excellent working environment
  • Ongoing training and development
  • The latest technology
  • Wellness perks
Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.
  
If you are ready to take your career to the next level and make a significant impact, apply now!
Contact us