Customer Success Manager - Technology

  • Greater London
  • Permanent
  • Sales
  • JPm26-1414327
  • 26/03/2024
Customer Success Manager – Technology
75-85k Base, 110-120k OTE + Excellent Benefits

This fast-growth innovative technology works with many of the world's largest online brands, delivering QA Testing. With a testing portfolio that meets every requirement and an entrepreneurial and talented workforce, they are primed for further rapid growth. They now have an exciting and immediate opening for a Senior Customer Success Manager to be based in London.

As an experienced and senior Customer Success Manager, you will:
  • Develop and nurture strategic relationships with a large portfolio of accounts
  • Manage both internal and external stakeholders
  • Seek out opportunities to up-sell, cross-sell, and identify new lines of business
  • Deliver account onboarding at both user and executive level
  • Create and deliver regular account plans
  • Manage and maintain successful renewals
  • Collaborate cross-functionally with colleagues
  • Develop and execute go-to-market strategies
Senior Customer Success Manager applications are invited from those with the following skills and attributes:
  • 5+ years customer success/account management experience
  • Managed Service, SaaS or B2B technology experience (preferred)
  • Developing, improving, and implementing customer success strategies
  • First-class communication and presentation skills
  • The ability to liaise at the highest of levels
  • Sales focused with a growth mindset
  • Stakeholder management
  • Fast-paced with attention to detail
  • Metrics and data focused
  • Enthusiastic and a creative team player
  • Coachable
  • SDLC understanding
  • Scale-up experience
The successful Customer Success Manager will be offered:
  • A base salary circa 75-85k
  • Uncapped 110-120k OTE
  • Flexible working
  • A full and overly generous benefits package
  • Solid team culture
  • Dental and private health
  • Pension
  • EAP
  • Numerous schemes and incentives
The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout the UK, Europe, North America, and Australia.
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