Customer Success Manager

Customer Success Manager – Fast-Growth AI Startup
Downtown Austin | On-Site
$60K–$70K Base + $20K–$40K Bonus

Are you passionate about helping customers succeed? Do you love fast-paced startup environments where every day brings new challenges and new wins?
We’re looking for a hands-on Customer Success Manager to join one of Austin’s fastest-growing AI startups, a company that is scaling globally at an incredible pace.

As one of the first dedicated members of the customer success/retentions team, you’ll be the go-to person for our users, ensuring they’re not just satisfied but genuinely excited to keep working with us. You’ll have a direct impact on customer happiness, retention, and long-term growth.

In this role, you will:

• Build strong relationships with new and existing customers through daily outreach and check-ins
• Proactively identify and resolve customer pain points before they become problems
• Re-engage recently churned users with quick, effective outreach and solutions
• Work closely with sales and product teams to improve customer experience and reduce churn
• Develop systems and processes for long-term customer retention and success

You’ll thrive here if you:

• Love talking to people and can handle a high volume of customer conversations daily
• Are proactive, energetic, and thrive in a fast-moving startup culture
• Enjoy problem-solving and finding creative solutions to keep customers happy
• Want to help shape a customer success function from the ground up
• Have a background in sales or support (a plus, but not required)

Compensation & Growth:

• Base salary: $60K–$70K
• Performance bonus: $20K–$40K tied to customer retention targets
• Total potential compensation: $100K+
• Location: On-site in downtown Austin

If you’re ready to join a motivated, mission-driven team solving real customer challenges and growing fast, this is your chance to make a huge impact.

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across North America, the UK, Europe, and Australia.