Managed Services Product Coordinator

Managed Services Product Coordinator
Pocklington / Hybrid
£40-45k Base + Excellent Benefits

A leading UK technology solutions and managed services provider is seeking a Managed Services Product Coordinator to join its growing team. Working with organisations across both public and private sectors, they deliver innovative managed service solutions that help customers modernise, secure, and optimise their IT environments.

Following continued growth within their Managed Services division, they are looking for a highly organised and detail-oriented individual to become the central point of coordination and governance across their managed service portfolio.
 
The Role

This is a unique opportunity for someone who understands managed services and enjoys bringing structure, consistency, and clarity to complex service offerings.

Acting as the custodian of the managed services portfolio, you'll ensure services are accurately defined, documented, governed, and communicated across the business. Working closely with Managed Services, Service Delivery, Sales, Customer Success, and Marketing teams, you'll play a key role in how services are developed, positioned, sold, and delivered.

Key responsibilities include:

• Owning and maintaining service catalogues, descriptions, and supporting documentation
• Managing version control and ensuring consistency across all customer-facing and internal materials
• Supporting the full service lifecycle, from development and enhancement through to retirement
• Identifying opportunities for service improvement and evolution
• Collaborating with sales teams on customer requirements, tenders, proposals, and solution alignment
• Supporting service positioning, marketing collateral, and sales enablement activities
• Acting as a subject matter resource for the managed services portfolio across the wider business

The Candidate

The ideal candidate will already have exposure to a Managed Service Provider (MSP) environment and possess a strong understanding of how managed services are packaged, delivered, and governed.
Suitable backgrounds may include:

• Service Delivery Coordination
• Service Operations
• Managed Services Administration
• Service Catalogue Management
• Service Improvement
• Bid or Proposal Coordination
• Customer Success within an MSP environment

You will demonstrate:

• Experience within an MSP or multi-client IT services environment
• Strong documentation, governance, and process management skills
• Excellent attention to detail and organisational ability
• Confidence working across multiple teams and stakeholder groups
• Strong written and verbal communication skills
• Commercial awareness and an understanding of customer requirements
• A proactive, self-motivated, and collaborative approach

The Benefits

• £40-45k base salary
• Hybrid working environment
• Excellent benefits package
• Ongoing training and professional development
• Exposure to industry-leading technologies and services
• Clear long-term career progression opportunities
• A collaborative and supportive culture within a growing business

This is an excellent opportunity for an organised, process-driven professional who enjoys creating structure, improving consistency, and ensuring everyone works from the same version of the truth within a growing managed services organisation.

Certus Recruitment is an established and experienced specialist consultancy providing sales, technology, and commercial recruitment services across the UK, Europe, North America, and APAC.