Production Support Analyst - Payments/SWIFT
- Kuala Lumpur
- Permanent
- Permanent IT
- LTn27-1635348
- 27/11/2025
Production Support Analyst – Payments & SWIFT
Kuala Lumpur
Competitive Base + Bonus (DOE)
Certus Recruitment Group is partnered with a global financial institution seeking a skilled Production Support Analyst to join their Payments technology team in Kuala Lumpur.
This role is ideal for someone who enjoys troubleshooting complex systems, improving stability, and supporting mission-critical payment flows—particularly those involving SWIFT and related payment rails.
Key Responsibilities
Join a global financial institution where you’ll support high-availability payment systems that power international transactions. You’ll gain exposure to modern tooling, cross-border payment operations, and opportunities to develop deeper technical and domain expertise.
Certus Recruitment is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.
Kuala Lumpur
Competitive Base + Bonus (DOE)
Certus Recruitment Group is partnered with a global financial institution seeking a skilled Production Support Analyst to join their Payments technology team in Kuala Lumpur.
This role is ideal for someone who enjoys troubleshooting complex systems, improving stability, and supporting mission-critical payment flows—particularly those involving SWIFT and related payment rails.
Key Responsibilities
- Monitor and support payments applications, ensuring stability, accuracy, and timely processing
- Investigate and resolve production incidents, escalating as required and contributing to root cause analysis
- Support SWIFT messaging flows (MT/MX), connectivity, and related payment processing components
- Maintain and enhance monitoring dashboards, alerts, and observability tools
- Assist with automation tasks and improvements across scripts, tooling, and operational processes
- Collaborate with technical teams across infrastructure, networks, and application development
- Produce documentation, runbooks, and knowledge articles to support ongoing operations
- Experience in Production Support or Application Support within financial services
- Understanding of Payments, SWIFT messaging, and related operational workflows
- Strong technical skills across UNIX/Linux, SQL/Oracle, networking basics, and batch scheduling tools
- Scripting knowledge (Python or Shell) is beneficial
- Familiarity with monitoring platforms such as Splunk, Prometheus, or ITRS
- Clear communicator with strong problem-solving skills and attention to detail
Join a global financial institution where you’ll support high-availability payment systems that power international transactions. You’ll gain exposure to modern tooling, cross-border payment operations, and opportunities to develop deeper technical and domain expertise.
Certus Recruitment is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.